FAQ

Frequently asked questions

Who is AVE Global?

AVE Global is a small apparel brand operated by AVE GLOBAL LLC, a Wyoming limited liability company. Our mailing address is 5830 E 2nd St, Ste 7000 #24103, Casper, WY 82609, USA. Every design in the store is our own original artwork.

Where are the shirts printed?

In the United States. Each item is printed to order by our US print partner after you place your order, then shipped from the US with tracking. Nothing is printed in advance, so nothing goes to waste.

How long does it take to get my order?

Production takes 2 to 5 business days. Standard shipping within the US then takes 3 to 7 business days. Most customers receive their order within 1 to 2 weeks of purchase. Full details are on our Shipping Policy page.

How much is shipping?

Standard shipping is a flat $4.99 per order. Orders of $49.98 or more (any 2 items) ship free. The exact cost is always shown at checkout before you pay. We currently ship within the United States only.

Which garments do you use?

Gildan tees, sweatshirts and hoodies, plus Comfort Colors 1717 heavyweight tees on designs that list it as a style option. All are 100% cotton or cotton blends with a unisex fit. See Gildan vs Comfort Colors for a comparison.

How do I choose my size?

Measure a shirt you already like and compare it with our Size Chart. Gildan runs true to size; Comfort Colors runs relaxed, so size down for a fitted look. Because items are printed to order, we cannot exchange for size, so please check before ordering.

Can I return or exchange an item?

Every item is made specifically for you, so we cannot accept returns or exchanges for size or change of mind. If your order arrives damaged, misprinted or incorrect, email support@aveglobal.shop within 7 days with a photo and we will send a free replacement or a full refund. You do not need to ship anything back. See our Refund Policy.

Can I cancel my order?

Yes, within 12 hours of ordering, as long as production has not started. Email us with your order number. See our Cancellation Policy.

How does personalization work?

Personalized designs have a text box above the Add to cart button. Type exactly what you want printed (a name, year, word or breed). We print it as entered, so please double-check spelling.

How do I track my order?

You will get a tracking number by email when your order ships. You can also use the Track Your Order page.

How do I wash a printed shirt?

Turn it inside out, wash cold with like colors, and tumble dry low or hang dry. Skip bleach and fabric softener, and do not iron directly on the print.